Frequently Asked Questions
Find answers to common questions about our products, ordering, shipping, and more.
Products & Materials
What materials are your carpets made from?
Our listed carpet collection is machine-made heatwoven polypropylene, selected for pattern clarity, practical daily use, and dependable finish.
How do I choose the right size carpet for my room?
As a general rule, leave 12-18 inches of floor space between the carpet edge and walls. For living rooms, ensure the front legs of all furniture rest on the carpet. For dining rooms, the carpet should extend at least 24 inches beyond the table on all sides to accommodate chairs.
Are your carpets machine-made?
Yes. Our current Shalimar Carpets collection is machine-made, with a focus on heatwoven consistency, practical durability, and clear product information.
Can I request a custom size or design?
Yes. Custom carpets are also made through our machine-made heatwoven production process, planned around exact room measurements and available design options.
Are custom carpets also machine-made?
Yes. Custom carpets follow the same machine-made heatwoven approach. The difference is sizing and planning: the carpet is selected and prepared around your room or project requirement.
Why do product pages show a design code?
Design codes help our team confirm the exact pattern, size, and available stock. Customers can browse by the carpet name, while our team uses the code for accurate fulfilment.
Brand & Quality
What is the vision behind Shalimar Carpets?
The vision is simple: make traditional carpet designs easier to choose, easier to maintain, and easier to trust through clear pricing, machine-made consistency, and honest product information.
Why choose machine-made heatwoven carpets?
Machine-made heatwoven carpets offer consistency in pattern, practical durability, easier maintenance, and dependable value for homes, offices, hotels, and project spaces.
Do you help customers choose the right carpet?
Yes. Our team helps with size selection, pattern suitability, room use, and custom requirements so customers can make a confident choice before ordering.
Where is Shalimar Carpets based?
Shalimar Carpets serves customers from Bari Brahmana, Jammu, with support for standard carpets, runners, and custom carpet enquiries.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets through our secure Cashfree payment gateway.
Is my payment information secure?
Yes, absolutely. We use industry-standard encryption and work with Cashfree, a PCI-DSS compliant payment processor, to ensure your payment information is completely secure.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at info@shalimarcarpets.com. Once your order has been processed or shipped, modifications may not be possible.
Do you offer any discounts or promotions?
We occasionally run seasonal promotions and offer exclusive discounts to our newsletter subscribers. Sign up for our newsletter at the bottom of the page to stay informed about special offers.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across India. We partner with Gati courier to ensure safe and timely delivery of your carpet.
How long does delivery take?
Delivery typically takes 5-7 business days for metros and 7-10 business days for other cities. Custom orders may take additional time. You will receive tracking information once your order is shipped.
Do you ship internationally?
Currently, we ship within India only. We are working on expanding our international shipping options. Please check back or contact us for updates.
How is the carpet packaged for shipping?
Each carpet is carefully rolled, wrapped in protective materials, and packaged in a sturdy box to ensure it arrives in perfect condition. Larger carpets may be shipped in custom crates.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The carpet must be unused and in its original packaging.
How do I initiate a return?
Contact our customer service team at info@shalimarcarpets.com with your order number. We will provide you with return instructions and arrange for pickup.
Who pays for return shipping?
For returns due to defects or errors on our part, we cover all return shipping costs. For other returns, return shipping charges may apply.
Can I exchange my carpet for a different size or color?
Yes, exchanges are possible within 30 days of delivery, subject to availability. Contact us to arrange an exchange.
Care & Maintenance
How do I clean my carpet?
For regular maintenance, vacuum weekly using a vacuum without a beater bar. For spills, blot immediately with a clean, dry cloth. Avoid harsh chemicals and use professional cleaning for deep cleaning.
Can I use a carpet with underfloor heating?
Please speak with our team before using any carpet with underfloor heating so the material, backing, and installation conditions can be checked properly.
How do I prevent color fading?
Avoid prolonged exposure to direct sunlight. Use curtains or blinds during peak sunlight hours. Regular rotation of the carpet (every 6 months) also helps ensure even wear and color distribution.
What should I do if my carpet sheds?
Machine-made heatwoven carpets are designed for stable everyday use. If you notice unusual loose fibres or damage, please contact our team with product photos.
Quality & Warranty
Do your carpets come with a warranty?
Yes, all our carpets come with a 1-year warranty against manufacturing defects. This warranty covers issues such as unraveling, color bleeding, or structural defects under normal use.
How can I verify the authenticity of my carpet?
Each product page includes its design code, material, construction, size options, and care guidance. Our team is always available to answer questions about your carpet.
Are your carpets eco-friendly?
We focus on responsible production, quality control, and practical durability so customers can use their carpets confidently for everyday interiors.
Still Have Questions?
Our team is here to help. Get in touch with us and we'll get back to you shortly.